Effective from 01 March 2022
Pickmeup provides on-demand transportation in various cities using a mobile application. In the course of our business, we collect personal information. Through this Privacy Policy, we ensure that personal information is handled appropriately and confidentially.
This Privacy Policy sets out how we manage collected personal information in accordance with the Data Protection Act Chapter 22:04 of the Republic of Trinidad and Tobago laws.
This policy applies to individuals using Pickmeup services as riders or drivers and applies to users of the Pickmeup website, applications, and services. By accepting the Terms and Conditions, you also accept this Privacy Policy and Refund Policy.
The collection of personal information may vary depending on whether you are a rider or a driver. This may include:
Sensitive information is a subset of personal information that may have serious consequences if misused. Generally, we do not collect sensitive information unless required. This may include:
Sensitive information is collected only with individual consent unless otherwise permitted under the Privacy Act.
Personal information is held physically at our premises and electronically on secured servers. Security measures include restricted physical access and password-protected systems.
We take reasonable steps to maintain the security of personal information and protect it from unauthorized disclosure. However, users should be aware of inherent information security risks and take appropriate precautions.
Personal information is typically collected during account creation and service usage. Additional information collected may include:
Personal information may be shared with drivers or riders to facilitate services, third-party service providers, government authorities, law enforcement, or responsible authorities when required by law or circumstances.
Pickmeup may send promotional or non-promotional communications via mobile, app notifications, email, or postal address related to services, security issues, or account matters.
The rider account holder is responsible for any misuse of the application. Privacy-related complaints can be submitted to:
customercare@pickmeuptransport.net
This policy may be updated, amended, or removed at any time. Users will be informed via notice, email, text message, or through the service when changes affect personal information. Continued use of Pickmeup services may require renewed consent.